| Delay 1 – 5 minutes | 5 % |
| Delay 6 – 15 minutes | 10% |
| Delay 16 – 30 minutes | 20% |
| Delay 31 – 60 minutes | 30% |
| Delay >60 minutes | 50% |
| Valid complaint >1 case per month | 5% of the per flight handling fee as per paragraph 1.1 of Annex B 1.0 MS |
| Nil damage to aircraft (solely attributable to the handling company) | 100% of the per flight handling fee as per paragraph 1.1 of Annex B 1.0MS |
| Cargo damage case solely attributable to the handling company | Compensation on a case-by-case basis |
| Immigration fine levled on the Carrier caused by the acceptance of improper documented load departure pax or caused by improper input of APIs each case | 100% reimbursement of fines/fees imposed on the carrier by the authority |
| Loadsheet or loading lapse occurs (such lapse has been reported to civil aviation administration authority) each case | 100% of the applicable handling fee as per paragraph 1.1 of Annex B 1.0MS |
