Profile Staff VN CGK
All staff must bee trained with a Safety Management System (SMS) in accordance with IATA AHM 610 and/or ICAO Annex 19, local and international regulations, or other governings rulesAll staff of the handling company must show politeness, warmth, friendliness and with service straight from the heart mentality and attitude to maintain image of vietnam airlines as a reputable airline in providing excellent customer service to the passengerAll staff of the handling company must have the capabilities in both english and local languageThe passenger service staff assigned to handle the carrier shall be dedicated (if applicable) and shall not be assigned to provide handling to other airlines concurrentlyCheck-in staff shall address passanger by name and extend warm and friendly greeting and farewell to the passengers, reccived/hand over passenger’s document by both hands. The passenger must be advised of gate number and boarding timeWhen accepting passengers baggage, check-in staff must follow to the dangerous good regulation, passengers mustbe asked about the content of their baggage. Check-in staff shall ensure that all baggage is correctly tagged and weighted, name labek is atteched if passenger request.