Profile Staff CZ CGK
The handling company shall provide a core group of dedicated staff to handle check-in functions for the carrier’s flightsAll involved staff shall be conversant with carrier’s handling service proceduresMinimum 1 dedicated supervisor to oversee all aspects of check-in area with performing queue combing and crowd controll functions. This supervisor shall be positive in thinking and be ready for assistance, be attentive to information passengers and passengers with infant, to direct passengers to the corrcet deskStaffs providing customer service shall always present at neat appearanceLanguage skills use of appropriate and polite language. Try to avoid technical ters and make the speech easily understood by controlling speed and maintaining clarity. In order to express friendliness, staff should make greetings in basic language, English or Chinese accordingly.Provision of agents tp perform prompt post-flight follow up action and administration