Profile Staff ET CGK
Be attired neatly in the uniform with identification (name clearly visible)Carry out their responsibilities, be familiar with and adopt Ethiopian and star alliance products, procedures and serviceBe proficient in english and have a working knowladge of local language (for customer service and crew contact duties)Anticipate passengers needs/ questions or explore option if passengers preference cannot be acceded toEstablish friendly eye contactUse appropriate choice of words in a warm tone of voiceStand up and smile while passengers aproachAcknowladge passangers by proper salutation and name at least once during interactionStand up when bidding customers farewell and using words that express gratitude for patronage. (e.g thank you and have a pleasent flight)UStaff Trained to safety and security (refresh every 2 years) Access to Training records will be possible for carrier with a minimum 15 days notice