Profile Staff MF CGK
A dedicated team for passenger handling must be assigned for the carrierThe team above should have good command of English and Mandarin Language. Staff with language ability corresponding to the location where the carrier operates is encouraged to be part of the dedicatedService agents well groomed and pleasant. Staff name badge property displayedCourteously greet the passenger by his surname, maintain eye contact and smile appropriatelyhandle passengers tactfully and proactivelyPerformance of service agent should be reviewed on regular basis. Avoid designating “Unpreferred Agent” as advised by the Carrier for its operation