Penalty TG CGK
| Description | Penalty |
|---|---|
| Duration of Delay >15 min | 20% of handling charge of the affected flight to be walved |
| Duration of Delay >30 min | 30% of handling charge of the affected flight to be walved |
| Duration of Delay >60 min | 40% of handling charge of the affected flight to be walved |
| Passenger is accepted with invalid document including proper visa | Absorb of penalty imposed by authority |
| Baggage misshandling caused by handling agent | Absorb compensation fee to be paid to passenger |