| For delays less than 5 minutes | 0% |
| For delays between 6 and 15 minutes | 5% |
| For delays between 16 and 25 minutes | 10% |
| For delays between 26 and 40 minutes | 20% |
| For delays betweem 41 and 59 | 30% |
| For delays over 60 minutes | 50% from handling rates |
| Aircraft incidden by the handling company | maintenance repair and any sub consequential costs |
| when it causes inconvenience to the customer | 5% of the handling fee |
| When it caused financial cost to the airline | Full cost of the irregularity |
| 3 bags per1.000 passengers carried | cost/compensation incurred by the carrier due to mishandled baggage above the mentioned numbers will be reimbursed by the GHA |
| Any improper segregated flight resulting delaying connecting flights in HDQ | 20% from basic handling rates |
| settlement of lost baggage claim for baggage showed in the bingo sheet but lost | 5% from basic handling rates |
| Aircraft inciddents/accident caused by the handling handling company | maintenance, repair and any sub consequential costs |
| Any security breaches caused by the handling company | Reimbursement of fines/fees imposed on the carrier |
| For any single INAD if exceeding the tolerance | Covers all cost (ticket cost, facility charge, INAD penalty, etc) |
| If delayed in opening affect OTP | Penalty at 8.1 will apply |
| Cargo damage/total loss | SDR 19/kg or value of shipment as declared and loss of handling revenue |
| Late delivery and transfer of express | Loss of handling revenue for concerned shipment which misses scheduled truck |
| Mistake of special cargo handling (DGR, AVI, VAL only) | USD 200 per incident |
| Export cargo not loaded as per FBL (left behind) | Loss of handling revenue |
| ULD demage/loss due to fault of the handling company | Repair cost/value of ULD (repair to be arranged by the handling company) |
| Build up and breakdown on ground | USD 100 per occurrence |
| Failure to issue ULD control receipt (LUC) (if the handling company is the delivering party) | USD 50/ ULD |
| Failure to collect C.C charge or collect correctly | Loss of C.C shipment fee and pay CC freight charge back to ET |
