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SLA Information System Gapura Angkasa
SLA Information System Gapura Angkasa
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Performance ET CGK

Parking StandFibagLabag
NB: 10 minutes after on-block
WB: 10 minutes after on-block
NB: 30 minutes after on-block
WB: 30 minutes after on-block
KeteranganDeskripsi
Open Check-in3 hours prior to STD
Close Check-in45 minutes to STD
Open Gate60 minutes prior to STD
Cabin Cleaning• Cleaners must be at the parking position 10 minutes before eta
• Cleaning shall be completed within 15 mins
OTPThe Minimum Ground Times shall be as follows :
• B737-700 : 40 minutes
• B737-800/B737 MAXB : 50 minutes
• B757 : 55 minutes
• B787 : 90 minutes (from ATA to ATD)
Target & Waktu• Loadsheet di serahkan ke PIC (≤ 15 minutes to STD)
• Flight Documentation ready and delivered to Captain/Chief flight attendant (45 minutes befor STD)
• Marshaler, Wingman, Security harus siap di stand parkir pesawat (65 minutes to ETD)
• Cleaners must be at the parking position (10 minutes before ETA)
• Waktu tunggu max wheelchair (less then 5 minutes)
• Waktu tunggu wheelchair on the spot (90 minutes to ETD)
• Waktu proses di counter Check-in Business Class (5 minutes)
• Waktu proses untuk melayani penumpang Economy Class (10 minutes)
• Tidak terdapat kesalahan check-in per 1000 penumpang terkait dengan passanger, baggage & document profilling, serta handling (1/10.000 PAX)
• Tidak terdapat kesalahan untuk kategori lainnya (at +5 minutes from ATA)
• Waktu proses untuk melayani transaksi pembayaran kelebihan bagasi (more than 15 minutes)
• Checked baggage harus dimasukan ke dalam pesawat (at +2 hours from ATA)
• Mishandled baggage (3 bags per 1.000 Passengers)
• Completion of fueling (15 minutes prior to STD)
• Dokumen pengisian bahan bakar dapat diberikan dalam (at +5 minutes from ATA)
• Disembarkasi penumpang untuk dimulai dalam waktu (at -48 hours to STD)
• Ketersediaan transportasi penumpang (at -24 hours to STD)
• Semua pintu pesawat agar ditutup (5 minutes prior to ETD)
• Saat terjadi irregularity GSE, GSE pengganti siap digunakan kurang dari (at -60 minutes to ETA)
• Kargo terakhir siap di area parkir pesawat (60 minutes prior to STD)
• Kargo terakhir diserahkan ke gudang (30 minutes after ATA)

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